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FAQS

FAQs

Products

How can I find the products I am looking for in the website?
You can find the product by searching keyword or by navigating category of product.
If you're not sure which products suits you best, check out inni skin finder page.
What are the ingredients in your product?
You can find the information on product description page.
How come we cannot buy some products that are already issued in Korea?
Please kindly understand even there are some products available in Korea, product issue schedule can be different among regions due to their own export, custom policy and shipping schedule.

Settings & Security

Will my emails or inquiries always be answered?
We will try our best to respond to your inquiries on the day that we receive them within 2 days. However, responses may be delayed on Friday afternoons, Mondays, or when we receive a lot of inquiries.
I cannot access the website due to a temporary error that appears on the screen.
It may be a temporary problem. Try it again after a while. If the problem continues, please contact us.
How can I reset my location/language?
Yes, you can reset your location/language through the welcome pop-up window and the menu in the top right corner.

Store

Where can I buy innisfree products?
You can find the store information in store location.

My innisfree Rewards (Account Registration & Sign In)

Account Sign In
If you have signed up for My innisfree Rewards at innisfree Hong Kong or Macau store and have an existing online account, you can continue to use your original password to sign in your online membership account. If you have signed up for My innisfree Rewards at innisfree Hong Kong or Macau store and have yet to register for an online membership account, you will need to create one by using registered phone number.
Updating your profile
Once registered, you may check your purchase history and manage your account. You can update your personal information at any time, as well as check your latest point summary Via “My Account”.
(Important: Your date of birth can only be changed once.)
I forgot my password, How do I retrieve it?
If you have forgotten your password, please click on "Forgot Your Password?" below " Sign In ". Your login email address is required and a new password will be emailed to you shortly.
How do I delete my account?
You can delete your information and withdraw your consent at anytime via '' My Account'' page of the website, ask to th counter or contact us by email.
Why I have to show identity proof for redeeming membership benefit?
For verifying member’s identity, please show any of your identity proof with your FULL name (same as registered) or My innisfree Rewards mobile apps, when you redeeming membership benefits such as discount coupon or points.

Have questions? The Innisfree Customer Service Team is happy to help! EMAIL US